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1. PHP REQUIREMENT LINK : https://github.com/freescout-helpdesk/freescout#requirements 2. Select (GMT-04:00) Eastern Time (US) in manual installation. 3. Always create blank .env file and give permissions before hitting installation URL , as script links redirect to root URL , even if its adjusted in .env, which installer creates. 4. set date.timezone = "America/New_York" in php.ini before manual installation and set the same in cache/config.php, .env and in sql if there is any change in timezone.